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1. General questions
We are a company specializing in activities and entertainment in Tenerife for more than 10 years, and we do care about you and your experience in Tenerife. We only work with the best providers in the island, those who fulfill all regulatory requirements and guarantee customer satisfaction.
Our strength lies in selecting carefully the island’s best service providers. When booking through our website, you are in direct contact with the company organizing the activity. We guarantee you the best online prices. Should you find a lower price online for the same activity, dates and provider, we will refund you twice the difference.
You can find information about the meeting point at the bottom of the activity page, as well as on the confirmation email you received at the time of the booking. Should you have any questions about the destination, please feel free to contact the person in charge of the excursion by calling the phone number on the confirmation email.
You must bring a copy of the confirmation that has been sent to you by email. Some activities accept e-tickets. Please read it carefully so you know whether you need to print your voucher out or present it directly on your mobile phone.
No, they aren’t, unless specifically stated at the bottom of the activity page, in the INCLUDED section.
In case some documents are required, it will be written on the confirmation email. For example, if you have booked an excursion involving a vehicle, you might certainly bring your driving license.
No, animals are not allowed on the activities.
2. Booking
Through triptenerife.com, you can easily book your activities from the comfort of your own home, through your tablet or mobile phone, and in a very secure way with our partners Visa, Mastercard or Paypal.
You also have the option to book directly upon your arrival at Tenerife towards one of our associates who can meet you at your hotel. Please contact us for more information: info@triptenerife.com
However, please note that when booking in advance on our website, you secure your reservation for the most popular activities in the island.
Payment conditions are established by each service provider. In most cases, you will only have to pay a deposit at the moment of booking. The remaining amount due must be paid in cash on the day of the activity or excursion. For excursions to Siam Park or Loro Parque, full payment is required at the moment of booking.
Yes, indeed, payment is 100% safe and directly guaranteed by our bank, BBVA. Triptenerife does not have access to your CC details at any time.
Contact us by email, phone or whatsapp at the contact details available on our contact page, so we can find a solution.
Once the booking is confirmed, you will receive an email with all the information about the activity.
Yes, indeed, you just have to fill out the form with the other person’s contact details at the moment of the booking. Please note that both the confirmation email and the e-ticket will be sent to the email address entered into the online form.
All your bookings with us must be done through triptenerife.com
Should you need any help with regards to a booking, do not hesitate to contact us. We would be more than happy to assist you: contact
Please note that when booking in advance on our website, you secure your reservation for the most popular activities in the island.
You can contact us by email (info@triptenerife.com). Please provide us with your booking number and let us know the changes that you require.
For security reasons, and to preserve the confidentiality of your personal and bank information, we do not accept any bookings over the phone. However, should you have any problems or questions, feel free to contact us directly by phone.
3. Private service and groups
The good thing about organizing a private excursion is mainly the flexibility in terms of schedule. Plus, your group will be accompanied by a personal guide during the whole excursion. We can define together a personalized program that would be fully adapted to your needs. Contact us and let’s work together on the perfect excursion, via our online form.
Yes, indeed, in case you are coming to Tenerife as a group (between 6 to 20 people, generally).
We offer tailor-made group packages including transportation & guide services and all-inclusive excursions. Triptenerife can help you with the full organization of your holidays. Please contact Christophe, our manager, on 00.34 or write to info@triptenerife.com. We will call you back at the soonest.
4. Cancellation
Each service provider established its own cancellation policies. You can cancel the Tourist Service by calling one of the phone numbers provided. Cancellations must be made up to 48 hours before the service starts, unless otherwise stated by the services provider or the destination itself. Should you cancel before the date of the service, you will be charged the corresponding cancellation fees, if applicable. Excursion Trip Tenerife S.L. will refund you the deposit, from which will be deducted the corresponding cancellation fees established by the service provider.
Activities take place all year round. In case the excursion is cancelled due to severe weather conditions, you will have the option to postpone it to another date or ask for a full refund.